Within our SCM Logistics department, we are looking for an experienced professional with a desire for creative perspectives for our location in Bydgoszcz who starts at the earliest possible date.

Customer Service Manager

Your tasks: We make the difference together

• As Customer Service Manager you supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements end efficiency targets are met
• You are shaping the strategic goals, aligning Customer Service operations with business objectives and driving our digitalization initiatives
• You are developing policies, processes, and standards to enhance customer satisfaction and operational efficiency
• You are interacting with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnership
• You are monitoring key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement
• You are coordinating with other departments, such as sales and transportation, to ensure seamless order processing and delivery
• You lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations

Your profile: We like what makes you stand out

• You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area
• You have experience in people management and leadership in larger teams
• You have good knowledge of English speaking and writing
• You are conceptually strong and have a can do - mentality
• You have an independent, structured way of working and strong numerical reasoning skills
• You know how to visualize concepts and ideas

Your benefits: We support your development

• An international organization that conducts socially responsible business
• Cooperation based on values and with perspective: “FRoSTA is Us”
• Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others
• Opportunity to reach for new experiences, develop skills and improve oneself
• Digitization and optimization of processes and tools for success
• Benefit package and canteen

Are you looking for a new challenge in a competitive environment? Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your cv and let’s talk!